1. Memberships
Our memberships operate on a recurring basis and automatically renews at the end of each billing period. At the end of each period your card will be automatically charged until you choose to either pause or cancel the subscription, this also includes our annual memberships.
When signing up the length of your period is specified. We operate with monthly, yearly and every 4 week memberships.
Billing Details
- Your subscription will be billed automatically at the start of each billing cycle using the payment method provided at sign-up.
- If a payment fails, the system may attempt to charge again before canceling the subscription.
- In the case of a failed payment you will lose access to the programming until the payment has been made.
Cancellations
- You can cancel your subscription at any time. Once cancelled, you will retain access for the remainder of the paid period, but the membership will not renew.
- We do not offer refunds for payments made after a renewal. Unused time in a billing cycle is not refunded.
- It is your responsibility to cancel the subscription.
Cancel or pause membership.
You can modify your membership through our website, www.theprogrm.com.
Log in with the same email you used when signing up, then go to “My Account” → “Subscriptions.” Next to your active subscription you have the option to “Cancel” or “Pause”. If cancelling remember to confirm your cancellation after selecting a reason.
Cancellations must be made before the next billing cycle. If you do not cancel before your renewal date, the payment will be processed, and no refunds will be issued.
Fitr
Most of our programs are also delivered through Fitr.
Master and HYROX is only delivered through Fitr, whilst The Progrm 1, The Progrm 2 and STRONG is available on our website and on Fitr. Foundation and courses are only available on the website.
When singing up you will receive and invite from Fitr to access your programming there as well. If you experience any troubles email us at [email protected] straight away and we will get you sorted.
Please note that deleting your access on Fitr does not cancel the recurring membership. All changes to the membership has to be done through the website, as explained above.
2. 30-Day Money-Back Guarantee
First-time customers are eligible for a 30-day money-back guarantee. To request a refund, you must email us at [email protected] within the first 30 days of your initial purchase.
Refunds will be issued to the original payment method. Depending on your bank, it may take up to 10 days for the funds to appear in your account.
Exclusions
- Courses and 1-on-1 are not covered by the 30-day money-back guarantee.
- The money-back guarantee cannot be combined with any other offers.
- Does not apply to membership renewals.
3. TERMS OF USE
Welcome to our website. If you continue to use this website, you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Progrm´s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Progrm’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is C23, Polígono Industrial Son Morro, Carrer Ca Na Melis, 21, 07007 Palma, Islas Baleares, Spain. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials on this website. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of the Spain.
By clicking “Sign up” and following through on the sign up process, you are agreeing to start your subscription immediately. We will charge the standard monthly or annual fee to your stored payment method on a recurring basis. You can cancel at any time, effective at the end of the payment period. No refunds or credits will be given for partial months or years after the initial 30 days.
4. PRIVACY POLICY
This Privacy Policy sets out how The Progrm uses and protects any information that you provide when you use this website.
The Progrm is committed to ensuring that your privacy is protected. We collect and process your personal information in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and all other applicable data protection legislation, as amended from time to time.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Progrm may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following data: name, contact information including email address, demographic information, or other information relevant to customer surveys and/or offers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service.
We may contact you by email, phone, or mail regarding new products, special offers, feedback on our products and services or for market research.
Internal record keeping
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.
Use of additional services:
PayPal Privacy Policy
We share data with PayPal when a member selects this as their chosen payment gateway to allow one-off payments and regular subscriptions to be created. We do not hold any credit card details on our systems and all details of the payments can be seen via the member's PayPal account.
The PayPal Privacy Policy can be found here.
Stripe Privacy Policy
We share data with Stripe when a member selects this as their chosen payment gateway to allow one-off payments and regular subscriptions to be created. We do not hold any credit card details on our systems and all details of the payments can be seen via the member's Stripe account.
The Stripe Privacy Policy can be found here.
MailChimp Privacy Policy
We share data with MailChimp in order to email members with details of programs and other The Progrm community information.
The Mail Chimp Privacy Policy can be found here.
Fitr Privacy Policy
We share data with Fitr Training to allow some programs to be accessed by members through the Fitr app on their mobile devices.
The Fitr Privacy Policy can be found here.
How we use cookies
Cookies are very small text files that are stored on your computer when you visit some websites.
We use cookies to help identify your computer so we can simplify your user experience. We also collect data on page view activity to help improve our product. You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
External links
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over such sites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting external sites and they are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
5. DISCLAIMER
The workouts, movements, and progressions provided on this website are for general information purposes only. This website does not provide specific medical advice, and is not engaged in providing medical services. Information on this website does not replace consultation with a qualified medical professional who sees you in person, for your health and medical needs. Please see a medical professional immediately if you suspect you may be ill or injured.
Exercise is not without its risks, and this or any other exercise program may result in injury. They include but are not limited to: risk of injury, aggravation of a pre-existing condition, or adverse effect of over-exertion such as muscle strain, abnormal blood pressure, fainting, disorders of heartbeat, and very rare instances of heart attack. To reduce the risk of injury, before beginning this or any exercise program, please consult a healthcare provider for appropriate exercise prescription and safety precautions. The exercise instruction and advice presented are in no way intended as a substitute for medical consultation.
We disclaim any liability from and in connection with this program. As with any exercise program, if at any point during your workout you begin to feel faint, dizzy, or have physical discomfort, you should stop immediately and consult a medical professional.
NEVER DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON ANY WEBSITE OR THE SITES OF ADVERTISERS.
You acknowledge your use of this website and the content thereon is at your own risk, including any and all risks associated with your use of any workouts or dietary recipes set out on this website. You acknowledge that there are inherent risks of injury with any physical activity and you hereby release The Progrm and all of its employees, directors, officers and representatives and other parties involved in the creation, maintenance and distribution of the content on this website (collectively “The Progrm”) from any and all liability arising as a result of your use of this website or the content thereon, including, without limitations, any direct, special, incidental, indirect or consequential damages or other damages of any kind, including, but not limited to physical injury, illness, death, loss of profits, loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise.
The Progrm recommends that you consult with a physician before changing your diet, starting any workout or exercise program or taking supplements of any kind, whether as set out on its website or otherwise. The content of this website is educational only and should not be considered a substitute for advice of a medical professional.
The Progrm reserves the right to change any content contained on this web site at any time without notice. Inclusion of any links or reference to any workouts, menus, products, services, processes, or other information, by trade name, trademark, manufacturer, and supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by The Progrm.
The information is provided by The Progrm and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
The Progrm does not represent or warrant that this website, any links contained therein or its server are free of viruses or other harmful components. The Progrm shall not be held liable for any damage, whatsoever, to any computer hardware or software, resulting from the download, opening or use of its website content.
Every effort is made to keep the website up and running smoothly. However, The Progrm takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
6. Agreement
In entering into a membership or accessing the content on this website, you agree to the following terms of use:
- Content including programming on this website cannot be reproduced without permission, on any public or private forum. We reserve the right to suspend access at any time if there is evidence of such a breach.
- Usernames and passwords may not be shared with other people without express consent by us. We reserve the right to cancel your account without refund if account sharing is detected.
- The user may cancel a membership at any time. Access will continue until the end of that payment period, and a part-refund for the period will not be granted.
Any questions contact us on [email protected] and we will be happy to help.